Fulleffect Records strives to satisfy you, our customer. Any unopened item(s) may be returned to us for exchange or refund within 30 days of purchase. Any defective items will be replaced with an identical title upon return of the defective merchandise to Full Effect Records. All digital purchases are final sales only. In the event that you are unable to play your downloaded items, contact us, and one of our associates will work with you to get the down-loadable purchase to work for you.